Terms of service

Terms of service

PRIVACY POLICY 

Under partnership with Tennessee Titans, Illuminate Experience Group in collaboration with Vortex Legacy Group and MeiGray (referred to as “Parties”) operates this program and may provide information about this transaction, including your contact information, items purchased, transaction totals, and other personally identifiable information to Parties for their records. Parties do not sell or distribute customer information to unaffiliated parties, except when required by public records laws as applicable in your location.

Legacy Brick Terms of Service

ORDER REVIEW PERIOD, ORDER CHANGES, AND CANCELLATIONS 

Once your order and payment have been successfully submitted, you will receive a confirmation email. This will be your final opportunity to verify accuracy of important order details: 

  • Custom engravings and/or personalization (if applicable) 
  • Item selection and quantity 
  • Contact information, billing address and shipping address(es) for future program correspondence 

NOTICE: After one (1) business day your order may be scheduled for production and/or shipment, after which, changes and cancellations may not be possible. ORDER APPROVAL 

Any order containing personalized inscriptions or customizations is subject to approval by the program, who reserve the right to review and approve (or decline) each order for appropriateness and grammatical integrity. Personalized inscriptions or customizations determined to be in violation of program inscription policies as interpreted by the program will require revision, at which time you will be contacted and asked to submit an alternate inscription. All declined orders will be placed on hold until revisions are submitted and approved. 

NOTICE: If after ten (10) business days from the date of notification of a declined order you have not submitted alternate inscription, your order will be subject to cancellation and will be refunded.

DELIVERY TIMELINE 

Unless otherwise indicated, all orders will ship within 8-12 weeks from date of successful order submission (payment successfully processed; order received). If you require your order in a shorter timeframe, please call us and a customer service specialist will be happy to provide available options and pricing. 

Vortex Legacy Group and its partners are not subject to liability for any delivery delays caused by events or circumstances outside of its control, including but not limited to weather conditions, mechanical delays, acts of God, or acts or omissions of public authorities (including customs and health officials). 

Please be advised that products purposed for installation at a venue, facility, or other location will ship in accordance with construction timelines set forth.

MATERIALS AND INSTALLATION LOCATION 

All designs, images, and materials associated with any brick(s), replica brick(s), display case(s), and location of installation, whether transmitted online, through official program marketing and communications, or verbally, are preliminary and subject to change without notice based on final architectural design. 

SHIPMENTS OUTSIDE THE CONTIGUOUS UNITED STATES 

Additional fees may apply for shipments to Alaska, Hawaii, Puerto Rico, and any international country or territory. Please call us to process an order shipping outside the contiguous United States.

DAMAGED OR DEFECTIVE MERCHANDISE 

If you have received a damaged or defective product, please notify us immediately by phone (Monday-Friday 8:30am to 5:00pm MT). Your customer service specialist may require photos depicting the damage or defect for use in quality assurance and/or damage claims with the shipping carrier. Subject to availability and confirmation, your damaged or defective product will be replaced at no cost to you. 

NOTICE: Due to the nature of products that are personalized and/or have limited availability, please be advised that damaged or defective products must be reported within five (5) business days of delivery (Monday-Friday 8:30am to 5:00pm MT). Damaged or defective products reported outside of this timeframe will not be eligible for replacement (subject to availability).

INSCRIPTION ERRORS AND MISSING PAVERS 

Pavers that cannot be located after installation or are found to contain inscription errors must be reported within 4 months from the date of installation, after which, pavers eligible for reproduction and installation will be installed. Once installed, you will be notified. Pavers that cannot be located or contain inscription errors reported after 4 months will not be eligible for installation. 

Legacy Memorabilia

Terms & Conditions

Returns

Satisfaction is guaranteed. Refunds, exchanges, or credits will be given on items purchased for full price as long as items are returned within 7 days of delivery. Items purchased for a negotiated discount are not eligible for returns or refunds. NO EXCEPTIONS.


Shipping/insurance charges are not refundable unless an error has been made by NHL-MGG.

Layaways

Layaways are permitted for any purchased or pre-ordered items, but pre-ordered items must be paid in full no later than 7 days before jersey is available for delivery.


Layaways are permitted on any in-stock item. Layaways can be negotiated on a case-by-case basis, but our general layaway terms are as follows: Items priced under $1,000, 33 percent down and 60-day maximum layaway. Items priced over $1,000, 25 percent down and 90-day maximum layaway. 

Credit cards or post-dated checks only on all layaway payments. No refunds on returned layaway items. Exchanges only.


Delinquent layaways will be handled as follows: Once payment is 30 days overdue, item will be re-marketed. When jersey sells, payments made will be refunded minus 5 percent of the full retail price.

MeiGray Auctions & Marketplace

Rules

Conditions of Sale

  • All bids are binding.
  • Items are sold in "as-is" condition.
  • All sales are subject to MeiGray approval.
  • Buyer acknowledges that Seller shall not be liable for any special, incidental, or consequential damages or lost profits (however arising, including negligence) arising out of or in connection with the sale of items on this site.
  • These Conditions of Sale are subject to change without prior notice.
  • Seller reserves the right to extend or cancel the auction at any time.

Payment Terms

To prevent fraudulent bidding, we require a credit card to place a bid on any auction item. Payment types accepted include American Express, Visa, MasterCard and Discover.

The credit card will be authorized to ensure it is valid. A temporary transaction of $1 dollar will appear on the card for a nominal dollar amount. This authorization is temporary and will be automatically deleted as soon as a credit card is authorized.

The credit card on file will be automatically processed to pay for the auction item if you are the successful auction winner.
On the next business day after the auction closes.

Buyer pays all shipping costs as determined at the time of sale.

Buyer pays all applicable, tariffs, duties and any additional costs associated with shipping inside or outside of North America (if any).

Buyer is responsible for paying all applicable taxes to the proper jurisdiction (if any).

Placing A Bid

When a user places a bid, they will be notified via email to confirm that bid. They will also be notified via email if they are outbid. Please keep refreshing the website during a current auction to see if the lots have had any activity on them. The website will not automatically do this for you.

Five-minute rule in effect during the final minutes of each auction lot.

MeiGray uses the five-minute rule at the close of each auction lot. If a bid is placed that exceeds the previous high bid during the final five minutes of any auction lot, the time remaining for that auction lot will reset to five minutes. This may happen an indefinite number of times, until no bids are placed for five minutes. Each time a new high bid is placed on a lot, that lot's remaining time will automatically be extended, reset at five minutes. When no bid is placed for the final five minutes, the lot will close.


Shipping Terms

We ship to the United States, Canada, and Internationally. Shipping charges will be added to the final bid price of each item. Please contact sales@meigray.com PRIOR TO THE FINAL 48 HOURS of each auction if you have specific shipping instructions.